Business Operates 24 x 7 – And So Do We.
Facilitating’s customer driven, proactive way to deal with supporting our clients has justified consideration in Gartner’s Magic Quadrant for Cloud-empowered Managed Cloud Hosting three years running – refering to our sense of duty regarding administration, capacity to execute and fulfillment of vision. By giving different correspondence channels and adjustable online instruments, our clients have unmatched perceivability and support for their distributed computing situations.
24 x 7 x 365 Live Support
We perceive that innovation alone does not give exceptional items and administrations. Keen, creative, engaged individuals hold the keys to progress for our customers and our organization. Our staff comprises of more than 200 ensured cloud experts and architects, alongside master support and customer centered framework directors.
Facilitating clients approach live 24 x 7 x 365 help from a prepared Tier 2 or Tier 3 bolster authority. Clients can get in touch with them through phone, email or online talk – whatever’s generally advantageous. Our help groups keep up committed run-books and engineering outlines for your answer so you never connect with somebody who is new to your necessities. 90% of the time, the help master who reacts to your inquiry will be the person who settle your issue rapidly and proficiently. You never encounter any evasion – just outcomes.
Our help groups are boosted on our aggregate Net Promoter Score (NPS), which measures the probability of our customers prescribing us to their associates. Our consumer loyalty’s is the sole criteria for how worker execution is estimated.
Facilitating furnishes clients with a powerful, yet instinctive, arrangement of checking devices and administration instruments that are accessible through the HOSTING Customer Portal™. With a single tick control, clients can arrangement, screen and oversee virtual machines (VMs), spaces, firewalls and other cloud resources. Our Customer Portal is likewise tied straightforwardly into HOSTING’s ticketing framework which quickens the determination of complex issues.